TransCrewTransCrew privacy policy
This is a translation. If the versions differ, the Dutch version prevails.
Last updated: 12/11/2026
1. Who are we?
TransCrew is an app by Bouwverhuur BV, Doregem 34, 2880 Bornem, Belgium, company number BE 0738.831.875 ("we"). We are the controller of your personal data.
Privacy questions: [email protected].
2. What data do we process, and why?
| Data | Why | Legal basis |
|---|---|---|
| Email address | Signing in with a code | Performance of the contract |
| Name and mobile number | So friends and group members recognise and can call you | Performance of the contract |
| Profile photo, only if you choose one | So friends and colleagues recognise you on the map and in chat | Consent (you can delete it at any time) |
| Nicknames you give to friends | Only you see that name | Performance of the contract |
| Precise location, only if you turn on "Share location" | Showing your position to friends and group members you allow | Consent (you can turn this off at any time) |
| Location during a trip, only if you start a trip | Calculating the kilometres and driving time of your trip | Consent |
| Trip summary (start, end, km, duration, note), a simplified route (only the points needed to follow the road; by default without the first and last 500 m, which you can change in your profile to off, 200 m or 1 km) and your choice "share with friends" or "only me" | Your trip overview, badges, your profile and the feed for friends | Performance of the contract |
| GPX files you upload yourself on transcrew.eu/mijn | The file is read in your browser; we only keep the trip summary and simplified route as above, labelled "GPX". We do not keep the file itself | Performance of the contract |
| Photos with a trip, only if you add them | Showing them with your trip, like on Strava | Consent (you can delete them at any time) |
| Status (driving, loading, break...) | Showing it to friends and group members | Performance of the contract |
| Road reports (parking, traffic jam, accident...) with position, and your confirmation "still there" or "gone" | Warning other drivers and clearing old reports | Legitimate interest (safety and usefulness for the community) |
| Parkings you add, your review (score, safety, how busy, tip) and photos of parkings | Helping other drivers find a good parking | Performance of the contract |
| Segments you create and how often you drove a segment (date, no speed) | Leaderboard with friends and colleagues | Performance of the contract |
| Content reports you make or that concern you (with a short copy of the reported content; for a reported photo, video or file the administrator can view it while the report is open), and who you block | Keeping the community safe, dealing with abuse | Legitimate interest |
| Your acceptance of the terms and that you are 18+ (date and version) | Proof of acceptance | Performance of the contract |
| Friends and groups | Deciding who may see what | Performance of the contract |
| Chat messages (private, group chats, company groups), photos, videos, files and voice messages you send in chat (max. 25 MB per file, voice max. 2 minutes), comments and honks on trips | Communication between drivers and colleagues | Performance of the contract |
| "Nearby" setting (distance from 0.5 to 20 km) | Notifying you when a friend or colleague is close | Performance of the contract |
| Push token of your device | Sending you notifications (messages, calls, friends nearby) | Performance of the contract |
| When you last had the app open (only the latest time), and whether you want to show it | Showing friends and group members whether you are online or when you were last active. Can be turned off in your profile | Performance of the contract |
| Call data (who called whom, when, how long, answered or missed) | Making internet calls possible | Performance of the contract |
| Technical error reports when the app crashes (error message, app version, phone brand and model; no messages or location) | Finding and fixing errors in the app | Legitimate interest |
| Feedback you send yourself via "Send feedback" (your message, type, app version, phone brand and model) | Answering you and improving the app | Legitimate interest |
We do not store a full GPS track of your trips, only a simplified route. We leave out the start and end (500 m by default), so nobody can see where you live or park. If you turn this off in your profile, whoever may see your trips also sees where they start and end. Your current position is overwritten each time.
Your emergency contact, working hours, working days and other settings stay on your own phone and are not sent to us.
Countries and regions in your overview and your year in review are calculated on your own phone, from your simplified routes. Nothing extra is sent to us for this. Your monthly challenges are also calculated from your own trips.
The app only uses the microphone and camera when you do: the microphone during a call or when you record a voice message, the camera and your gallery when you choose a photo or video yourself.
Internet calls (one-to-one and group) are relayed live and not recorded. We only keep who called whom, when and whether the call was answered.
3. Background location
When you start a trip or share your location, the app also uses your location while it is in the background or the screen is off. You then see a notification (Android) or a blue bar/arrow (iOS). As soon as you stop the trip or stop sharing, this stops.
Automatic trips (only with your permission). When you sign up, you choose whether the app may record trips automatically. If you say yes, the app checks in the background whether your vehicle is moving (from about 20 km/h). It then starts a trip, and stops it after 1 hour and 15 minutes of standing still. For this the app also uses your location when it is closed. While you are not driving a trip, your position is not sent to our server, unless "Share location" is on. You can turn this off at any time in your profile.
The working-time mode limits when the app follows you. You choose: - Number of hours: sharing stops by itself after the time you choose (10 hours by default). - Fixed hours (e.g. from 05:30 to 18:30) and your working days: sharing is only possible within those hours, and automatic trips only start within those hours and days. Outside them, GPS is off. A trip that is already running (e.g. during overtime) continues until you stand still or stop it yourself. - Optional automatic sharing: if you drive within your fixed hours, sharing turns on by itself. You get a notification about it and can turn it off for that day.
Our server also stops showing your position after your sharing time ends.
Nearby. When you share your location, our server compares your position with that of friends and colleagues who also share. If someone is within the distance you choose (0.5 to 20 km, as the crow flies), you both get a notification. You get at most 10 such notifications per day, and none while loading or unloading or in the first 10 minutes after you start sharing. The notification only shows the distance, not the exact position.
4. Who sees your data?
- Friends you accepted yourself and members of groups you belong to: your name, profile photo, mobile number, status, your position if you share it, and the trips with photos you share with friends. On your profile they also see your totals (km, number of trips and badges). Those totals include trips you kept "only for me", but they do not see those trips themselves (route, note, photos).
- Whoever receives a chat message from you: the message and the photos, videos or files you send. These files sit behind a long, random link that can only be found in the chat. Anyone who gets that link can open the file, so only share them with people you trust.
- All users: road reports you make (type, place, time), without your name. Parkings you add (without your name) and your reviews and photos of parkings, with your name and profile photo, so drivers know who a tip comes from. Segments you create, without your name.
- Everyone on the internet (our public parking guide at transcrew.eu/parkings): the name, location and facilities of parkings, reviews with only your first name (no surname and no profile photo), and photos of parkings. Your trips, location and other data never appear on the website.
- Friends and colleagues see in a segment's leaderboard how often you drove it.
- Members of a group chat: your name and your messages in that chat, not your location.
- Processors: Supabase (database, files and sign-in, servers in the EU), LiveKit (relaying internet calls), Expo (building the app and sending push notifications), Google Firebase Cloud Messaging (push notifications on Android), Brevo (sending sign-in emails, servers in the EU), Cloudflare (hosting our website and the robot check at sign-in), Apple and Google (maps, notifications and app distribution). We have a data processing agreement with each of them. Some of these services may process data outside the EU; in that case this happens under the European Commission's standard contractual clauses or a similar safeguard.
We do not sell your data and we do not show ads.
5. How long do we keep your data?
- Current location: until you overwrite it or stop sharing; at the latest one day after your working time ends we delete the last position.
- Push tokens: 90 days after you last used the app.
- Chat messages: 1 year, then deleted automatically. You can delete your own messages earlier.
- Photos, videos, files and voice messages in chat: 2 months, then they are deleted automatically (the message itself stays). Want to keep something? Save it to your phone. If the message has been reported, the attachment stays until the report is handled.
- Profile photo and trip photos: until you delete them, delete the trip or delete your account.
- Call data: 90 days.
- Technical error reports: 90 days.
- Feedback: up to 1 year after it is handled, or until you delete your account.
- Content reports and our messages about the decision: up to 1 year after they are handled. Blocks: until you lift them or delete your account.
- Road reports: disappear from the app after 1 to 8 hours; we delete them permanently after 30 days.
- Trips, profile, friends and groups: as long as your account exists.
- Reviews and photos of parkings: until you delete them or delete your account. A parking you added stays available to the community, but no longer linked to you. The same applies to segments others have already driven.
- If you delete your account (Profile > Delete account), we delete all your data immediately and permanently, including your photos and files.
6. Your rights
You have the right of access, rectification, erasure, restriction, portability and objection, and you can withdraw your consent at any time. You can download your data yourself in the app (Profile > Download my data) and delete your account (Profile > Delete account). For the other rights, email [email protected]. You can also file a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be).
7. Use by employers (groups)
If an employer uses a group to follow employees, the employer is itself responsible for that processing. It must inform its employees in advance, have a clear purpose and may not follow them outside working hours. The working-time mode helps with this.
8. No official record
Trips in TransCrew are your own overview. They are not an official record of driving and rest times and do not replace the tachograph.
9. Children
The app is intended for people aged 18 and over.
10. Changes
We may change this policy. We will let you know in the app about important changes.
11. Deleting your account and data without the app
No longer have the app? Email [email protected] from the address you sign in with, with the subject "Delete account". We will delete your account and all data within 30 days.