TransCrewTransCrew terms of use
This is a translation. If the versions differ, the Dutch version prevails.
Version 1, last updated: 12/11/2026
1. Who are we?
TransCrew is an app by Bouwverhuur BV, Doregem 34, 2880 Bornem, Belgium, company number BE 0738.831.875 ("we"). Questions: [email protected].
2. Who may use TransCrew?
- You must be 18 years or older.
- You use your own name and a valid email address. One account per person.
- You are responsible for what happens with your account. If you notice misuse, let us know.
3. Safe on the road
- Do not use your phone in your hand while driving. That is prohibited in Belgium and in most countries. Only read, type or call when you are safely stopped, or hands-free where allowed.
- Reports in the app (traffic jam, accident, danger, busy parking) are tips from other drivers. They may be wrong or out of date. Always follow the traffic rules and the signs.
- Trips, kilometres and driving times in TransCrew are your own overview. They are not an official record and do not replace the tachograph.
4. What you share
- You remain the owner of what you post (messages, photos, trips, reviews, parkings, segments). You allow us to show it to the people it is meant for, as long as it is in the app.
- Your location is only shared the way you set it. How we handle your data is explained in the privacy policy.
5. What is not allowed
- Insulting, threatening, bullying, discriminating against or harassing anyone.
- Nudity, violence, hate or other offensive content.
- Spam, unsolicited advertising, fraud or false reports.
- Sharing someone's location, data or photos without permission.
- Misusing, hacking or automatically scraping the app.
6. Reporting, blocking and what we do
- You can report messages, photos, reviews, parkings and profiles, and block people. A blocked person can no longer send you private messages or call you, and you are no longer friends.
- We review reports as quickly as possible, as a rule within 24 hours. We may remove content that breaks these terms, and suspend or delete an account in case of serious or repeated abuse.
- If we remove something of yours, you get a message in the app saying what we removed and why. Whoever reported something hears what we decided. Disagree? Email [email protected] within 6 months; another moderator will review it again. You can also go to a certified out-of-court dispute settlement body or to court. Decisions are always made by a person, not automatically.
7. Availability and liability
- We do our best to keep TransCrew working well, but we cannot promise that the app is always available and error-free. Internet calls and push notifications depend on your coverage and on other services.
- We are not liable for damage caused by using the app, by wrong or outdated information from other users, or by the app being temporarily unavailable, unless the law provides otherwise (for example in case of intent or gross negligence).
8. Price
TransCrew is currently free for drivers. If paid features are added (for example for companies), you will see the price in advance and choose for yourself.
9. Stopping
You can always delete your account in the app (Profile > Delete account) or via [email protected]. We may end your account if you seriously or repeatedly break these terms.
10. Changes
We may change these terms. For important changes we will ask for your agreement again in the app.
11. Law and disputes
Belgian law applies. In case of a dispute we first look for a solution together. If that fails, the courts of the district of our registered office have jurisdiction, without prejudice to your rights as a consumer.